سياسة الخصوصية

Last updated: November 24, 2025

Atelier Sidra (“Atelier Sidra”, “we”, “us”, or “our”) operates this website and all related online services (collectively, the “Services”). Our goal is to offer you a seamless and refined shopping experience, supported by Shopify’s secure e-commerce platform.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our Services, make a purchase, or communicate with us.

By using the Services, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with any part of it, please discontinue use of the Services.

1. Personal Information We Collect

“Personal information” refers to details that identify you or can reasonably be linked to you. What we collect depends on how you interact with Atelier Sidra, where you live, and what features you use.

We may collect the following categories of personal information:

A. Contact Information

Full name
Email address
Phone number
Billing and shipping addresses

B. Payment & Transaction Information

Credit or debit card details
Payment confirmations
Order history, returns, exchanges, and cancellations

C. Account Information

Username and password
Preferences, saved items, and settings

D. Communication Records

Messages or inquiries you send us
Customer service interactions

E. Device & Technical Data

IP address
Browser type
Device identifiers
Network information

F. Usage Information

How you browse, navigate, or engage with our website
Pages you view, items you add to your cart, or features you use

G. Inferences

Preferences, shopping interests, and product affinities based on your activity

Personal information does not include anonymous or aggregated data that cannot identify you.

2. How We Collect Your Information

A. Directly From You

When you:

Create an account
Place an order
Request support
Subscribe to updates
Participate in any interactive features

B. Automatically Through Your Visit

We use cookies and similar technologies to understand browsing activity, remember your preferences, and help the website function smoothly.

You may disable cookies through your browser—but doing so may impact certain site features.

C. From Service Providers

Shopify and other partners collect or process information on our behalf to:

Process payments
Host and secure the website
Detect fraud
Provide analytics
Deliver marketing

D. From Third Parties

Including social media platforms when you engage with our content, or logistics partners when they update us on deliveries.

3. How We Use Your Personal Information

We use your information for the following purposes:

A. Providing & Personalizing the Services

Fulfilling your orders
Processing payments
Managing your account
Providing shipping, exchanges, and returns
Recommending products curated to your preferences
Remembering your preferences for a more seamless experience

B. Marketing & Communications

Sending updates, offers, or newsletters
Showing relevant ads on our website or others
Personalizing promotions based on your browsing activity

You may opt out of marketing communications at any time.

C. Security, Fraud Prevention & Compliance

Protecting your account
Investigating suspicious or fraudulent activity
Complying with legal obligations
Enforcing our Terms and store policies

D. Customer Support

Responding to inquiries
Assisting with orders
Resolving issues or disputes

E. Legal & Administrative Purposes

Complying with UAE, EU, UK, or US data laws
Maintaining internal records
Supporting audits or regulatory requirements

4. How We Share Your Information

We may share personal information in the following circumstances:

A. With Shopify

Shopify powers our store and processes data to operate and enhance the Services.
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy

B. With Service Providers

Including:

Payment processors
Fulfilment and shipping partners
IT and cloud hosting providers
Data analytics partners
Customer support tools

These partners only access information to perform services on our behalf.

C. With Business & Marketing Partners

To provide tailored advertising (where permitted by law).
Depending on your location, you may opt out of targeted advertising.

D. At Your Direction

If you choose to integrate social media, use a login widget, or request shipping to a third party.

E. Within Our Corporate Group

If Atelier Sidra expands or restructures, your information may be shared within affiliated entities.

F. Legal, Safety & Business Transfers

We may disclose information:

To comply with lawful requests
To protect our rights, customers, or the public
As part of a merger, acquisition, restructuring, or sale of assets

We do not share or sell personal information of individuals under 16.

5. Cookies & Tracking Technologies

We use cookies to:

Operate and improve the website
Remember your selections
Conduct analytics
Deliver relevant ads

You may adjust your browser settings to disable cookies, though functionality may be limited.

For Shopify cookie details:
https://www.shopify.com/legal/cookies

6. Your Privacy Rights

Depending on where you live (e.g., UAE, EU/EEA, UK, US states with privacy laws), you may have rights such as:

A. Right to Access

Request confirmation of the personal data we hold about you.

B. Right to Delete

Ask that we delete personal information, subject to legal requirements.

C. Right to Correct

Request amendments to inaccurate or incomplete information.

D. Right to Data Portability

Receive your information in a transferable format.

E. Right to Restrict or Object to Processing

(Where applicable under GDPR/UK GDPR)

F. Right to Withdraw Consent

Where consent is the legal basis for processing.

G. Right to Opt Out of Targeted Advertising

Depending on your jurisdiction.

H. Authorized Agents

You may designate someone to submit requests on your behalf.

We may require verification of your identity before responding.

We do not discriminate against individuals who exercise privacy rights.

7. International Data Transfers

Atelier Sidra operates from the UAE but uses global service providers—including Shopify—which may process your information in other countries.

Where required (e.g., EU/UK), we rely on:

Standard Contractual Clauses
Adequacy decisions
Other legally recognized transfer mechanisms

8. Security & Data Retention

We take reasonable technical and organizational measures to protect your information.
No online platform can guarantee absolute security, but we work with reputable partners to reduce risk.

We retain personal information as long as necessary to:

Provide the Services
Maintain your account
Comply with legal obligations
Resolve disputes
Support business operations

9. Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes.
When we make updates, we will revise the “Last updated” date above and, where required, notify you.

11. Contact Us

If you have questions, requests, or concerns about your privacy, please contact us:

📧 Email: clientcare@ateliersidra.com
📍 Address: Dubai, United Arab Emirates

Atelier Sidra is the data controller for purposes of applicable privacy laws.