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OVERVIEW

This website and online store are operated by Atelier Sidra (“Atelier Sidra”, “we”, “us”, or “our”). Throughout the site, “you” refers to any visitor, customer, or user of our website and related services (collectively, the “Services”).

By visiting our site and/or purchasing something from us, you are engaging in our Services and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including but not limited to browsers, customers, and anyone contributing content or materials.

Please read these Terms carefully before accessing or using our website.
If you do not agree with these Terms, you should not access the website or use any of our Services.

We may update or amend these Terms from time to time. Any new features or tools added to the store will also be governed by these Terms. The most current version will always be available on this page. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to offer our products and Services to you.

1. ONLINE STORE TERMS

By using our Services, you confirm that you are at least the age of majority in your country or emirate of residence, or that you are the age of majority and have given us your consent to allow any minor dependents to use this site under your supervision.

You agree not to use our products or Services for any unlawful or unauthorized purpose, and you agree not to violate any laws applicable in your jurisdiction, the United Arab Emirates, or any other relevant territory, including intellectual property and copyright laws.

You must not introduce any malicious code, including worms, viruses, or other harmful software.

Any breach of these Terms may result in immediate suspension or termination of your access to the Services.

2. GENERAL CONDITIONS

We reserve the right, at our sole discretion, to refuse Service to any person, at any time, for any reason permitted by law.

You understand that your content (excluding payment card details) may be transferred unencrypted over various networks and may be adapted to meet technical requirements of connecting systems or devices. Payment card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services, without our express written consent.

Section headings in these Terms are provided for convenience only and do not limit or affect their meaning.

3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information on our site is accurate and up to date; however, we do not guarantee that all information, descriptions, or content are error-free, complete, or current.

The material on this site is provided for general information and aesthetic presentation. It should not be your sole basis for decision-making without consulting more complete or primary information sources. Any reliance on the material on this site is at your own risk.

Certain information on the site may be historical. Historical content is not current and is provided for reference only. We may change the contents of this site at any time, but we are under no obligation to update any information unless required by law.

4. MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products are subject to change without prior notice.

We may modify, pause, or discontinue any part of the Services (including any products, content, or features) at any time, without notice.

We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services.

5. PRODUCTS & SERVICES

Certain products or Services may be available exclusively online through our website and may have limited quantities. Many Atelier Sidra pieces are made-to-order or carefully produced in limited runs.

All purchases are subject to our Return & Exchange Policy, which forms part of these Terms.

We make every effort to display our products, fabrics, and colors as accurately as possible. However, we cannot guarantee that your device’s display will accurately reproduce colors or textures.

We reserve the right—but are not obligated—to:

Limit the sale of products or Services to any person, region, or jurisdiction;
Limit quantities of any products or collections;
Discontinue any product at any time;
Change product descriptions or pricing at our discretion.

We do not guarantee that the quality of any products, Services, or information purchased or obtained by you will meet your personal expectations, nor that any errors in the Services will be corrected immediately.

6. ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order you place with us. At our discretion, we may:

Restrict orders placed under the same customer account,
Restrict orders using the same payment card,
Restrict orders sharing the same billing and/or shipping address,
Decline orders that appear to be placed by dealers, resellers, or distributors.

If we make a change to or cancel an order, we may attempt to notify you using the email, phone number, or billing address you provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all orders placed in our store, and to promptly update your account details (including your email address and payment information) so we can complete transactions and reach you if needed.

For more details, please review our Return & Exchange Policy, which is incorporated into these Terms by reference.

7. OPTIONAL TOOLS

We may provide access to third-party tools or features that we do not monitor, control, or manage.

You acknowledge that access to such tools is provided on an “as is” and “as available” basis, without any warranties, conditions, or endorsements from us. We shall not be liable for any issues arising from your use of optional third-party tools.

Your use of any optional tools available through the site is entirely at your own risk and discretion. You should ensure you are comfortable with and agree to the terms on which such tools are provided by the relevant third parties.

In the future, we may introduce new features, tools, or Services. Any such additions will also be subject to these Terms.

8. THIRD-PARTY LINKS

Certain content, products, or Services available via our website may include materials from third parties.

Third-party links on this site may direct you to external websites that are not affiliated with Atelier Sidra. We are not responsible for examining or evaluating the content or accuracy of these websites and do not warrant them. We accept no liability for any materials, products, or services offered by third parties.

Any purchases, use of goods or services, or other transactions with third-party websites are solely between you and the third party. You should review their policies and terms carefully before engaging in any transaction.

9. USER COMMENTS, FEEDBACK & SUBMISSIONS

If, at our request or voluntarily, you send us submissions—such as ideas, designs, feedback, proposals, or other materials (collectively, “comments”)—you agree that we may at any time, without restriction:

Edit, copy, publish, translate, distribute, or otherwise use those comments in any medium.

We are not obligated to:

Keep any comments confidential;
Provide compensation for any comments; or
Respond to any comments.

We may, but are not required to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that:

Your comments will not violate any third-party rights (including copyright, trademark, privacy, or personality rights);
Your comments will not contain unlawful, abusive, or obscene material, nor any malware or harmful code;
You will not use a false email address or mislead us or third parties as to the origin of any comments.

You are solely responsible for the comments you submit and their accuracy. We assume no liability for comments posted by you or any third party.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which forms part of these Terms.

Please review our Privacy Policy for detailed information on how we collect, use, and protect your data.

11. ERRORS, INACCURACIES & OMISSIONS

From time to time, the site or Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, offers, promotions, shipping charges, transit times, or availability.

We reserve the right to:

Correct any errors, inaccuracies, or omissions,
Change or update information,
Cancel orders if any information on the site or related to the Services is inaccurate—at any time, without prior notice, including after you have submitted your order, where permitted by law.

We are not obliged to update or clarify information on the site or in the Services, except as required by law.

12. PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

a. For any unlawful purpose;
b. To solicit others to perform or participate in unlawful acts;
c. To violate any applicable local, federal, or international regulations or laws;
d. To infringe upon our intellectual property or those of others;
e. To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate;
f. To submit false or misleading information;
g. To upload or transmit viruses or any other malicious code;
h. To collect or track personal information of others without consent;
i. To spam, phish, pharm, pretext, spider, crawl, or scrape;
j. For any obscene, offensive, or immoral purpose; or
k. To interfere with or bypass security features of the site or any related website.

We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that:

The Services will be uninterrupted, timely, secure, or error-free;
The results obtained from the use of the Services will be accurate or reliable.

You agree that we may, from time to time, suspend the Services or remove content for periods of time, or cancel the Services entirely, without notice.

You expressly agree that your use of the Services is at your sole risk. The Services and all products delivered to you through the Services are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement, except to the extent that such warranties cannot be excluded under applicable law.

To the fullest extent permitted by law, Atelier Sidra, its owners, directors, employees, affiliates, agents, contractors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or replacement costs, arising from your use of any Services or products, or any claim related in any way to your use of the site or products.

Where limitation of liability is restricted by law, our liability shall be limited to the maximum extent permitted by the laws of the United Arab Emirates.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Atelier Sidra, its owners, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of:

Your breach of these Terms or any policies they incorporate; or
Your violation of any law or third-party rights.

15. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination will not affect the validity and enforceability of any remaining provisions.

16. TERMINATION

These Terms remain in effect unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use the website and notifying us that you no longer wish to use our Services.

We may terminate or suspend your access to the Services at any time, without notice, if we believe that you have failed to comply with these Terms or applicable laws. In such cases, you remain liable for all amounts due up to and including the date of termination.

17. ENTIRE AGREEMENT

These Terms of Service, together with any policies or notices posted on this site (including our Privacy Policy and Return & Exchange Policy), constitute the entire agreement and understanding between you and Atelier Sidra regarding your use of the Services, and supersede any prior agreements or communications.

Any ambiguity in these Terms shall not be interpreted against the drafting party.

18. GOVERNING LAW & JURISDICTION

These Terms and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Where relevant, disputes may be subject to the jurisdiction of the competent courts of Dubai, UAE, unless mandatory law specifies otherwise.

19. CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to review this page periodically. Your continued use of the website or Services after any changes are posted constitutes your acceptance of those changes.

20. CONTACT INFORMATION

Questions about these Terms of Service or our store policies can be sent to:

📧 Email: clientcare@ateliersidra.com