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ATELIER SIDRA — SHIPPING POLICY
Atelier Sidra ships from Dubai, United Arab Emirates. Each garment is crafted with care, and most pieces require a preparation period before dispatch. All timelines below refer to approximate delivery windows after your order is processed, excluding weekends and UAE public holidays.
1. UNITED ARAB EMIRATES (UAE) DELIVERY
Dubai Delivery — Estimated 2–3 Weeks
A flat delivery fee applies.
| Location | Delivery Fee |
|---|---|
| Dubai | AED 30 |
Other Emirates Delivery — Estimated 3–4 Weeks
| Emirate | Delivery Fee |
|---|---|
| Sharjah | AED 40 |
| Ajman | AED 50 |
| Abu Dhabi | AED 70 |
| Fujairah | AED 70 |
| Ras Al Khaimah | AED 70 |
| Umm Al Quwain | AED 70 |
Notes:
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Delivery timelines may vary slightly depending on courier scheduling and customer availability.
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If a delivery attempt is unsuccessful, a re-delivery may be arranged.
2. GCC DELIVERY (3–4 Weeks)
Shipping to: Saudi Arabia, Kuwait, Oman, Qatar, Bahrain
| Region | Delivery Fee |
|---|---|
| GCC Countries | AED 100 |
GCC deliveries are shipped via express international couriers.
Customs or import duties (if applicable) are the customer’s responsibility.
3. INTERNATIONAL DELIVERY (3–4 Weeks)
Includes: China, United States, United Kingdom, Europe, Australia, Canada, and all other supported destinations.
| Region | Delivery Fee |
|---|---|
| International Delivery | AED 290 |
International shipments may experience customs-related delays or charges, which vary by country and must be paid by the customer.
4. ORDER PROCESSING
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Ready-to-ship items: Follow the delivery timelines above.
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Made-to-order or limited-edition pieces: Processing times vary; see the product page for details.
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Peak seasons such as Ramadan, Eid, and global holidays may require additional processing time.
5. ADDRESS ACCURACY & FAILED DELIVERY ATTEMPTS
Please ensure your delivery address and contact details are accurate at checkout.
If the courier cannot reach you after multiple attempts, your order may be returned, and re-delivery fees may apply.
6. TRACKING INFORMATION
Once your order has shipped, you will receive tracking details via email.
Tracking may take 24 hours to update after the courier collects your shipment.
7. CUSTOMS, TAXES & DUTIES
International orders may incur customs duties or taxes determined by local authorities.
These fees must be paid by the recipient. Atelier Sidra is not responsible for delays caused by customs inspections.
8. PRE-ORDERS & MADE-TO-ORDER ITEMS
Many Atelier Sidra garments are produced in limited quantities or made-to-order.
If your order contains items with different production or delivery timelines, they may be shipped together unless otherwise requested.
9. CONTACT
For shipping questions or delivery support, please contact our Client Care team:
We are here to assist you with anything you need.